Returns & Refund Policy

1. Refund Eligibility:

- Refunds are applicable only in specific circumstances, such as:

- Non-delivery of goods or services as per the agreed terms.

- Defective or damaged products received.

2. Refund Process:

- Customers must notify Plug Leo Global Services Limited within 21 days of receiving the goods or identifying the issue.

- Provide clear documentation, including order details and evidence of non-compliance with agreed specifications.

3. Non-Refundable Items:

- Certain items may not be eligible for a refund. These include:

- Products or services explicitly marked as non-refundable.

- Customized or specially ordered items.

4. Refund Methods:

- Refunds, if approved, will be processed using the original payment method.

- Plug-Leo Global Services Limited is not responsible for any fees or currency exchange rate differences associated with the refund.

5. Timeframe for Refunds:

- Refunds will be processed within 10 days after the approval of the refund request.

6. Cancellation Policy:

- Customers may request a refund through cancellation within 3 days of placing an order, provided the procurement process has not commenced.

7. Contact Information:

- For refund requests or inquiries, please contact our customer support at plugleoltd@gmail.com or 09020594203.

8. Modification of Refund Policy:

- Plug-Global Services Limited reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting.

9. Governing Law:

- This refund policy is governed by the laws of Nigeria.

By engaging with our procurement services, you agree to abide by the terms of this refund policy.